Privacy & Cookie Policy
1. Introduction
Welcome to Luminary Strategies Ltd t/a Eniko Translates (“we”, “us”, “our”).
We value your privacy and are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use, and protect your information when you visit www.enikotranslates.com, contact us, or use our services.
By continuing to use our website, you consent to the practices described in this policy.
2. Who We Are
Company Name: Luminary Strategies Ltd t/a Eniko Translates
Company Number: 16209684
Email: [email protected]
Website: www.enikotranslates.com
We are the Data Controller responsible for your personal data.
3. Data We Collect
We may collect and process the following personal data:
• Name, email address, and telephone number
• Details of translation or interpreting services requested or provided
• Documents supplied for translation or review
• Payment or invoicing details
• Technical data such as IP address, browser type, and cookies
We collect only the information required to provide our services and maintain lawful business operations. We never sell or share your personal information for marketing purposes.
4. How We Collect Your Data
We collect information when you:
• Submit a contact form or send us an email
• Request a quote or book a service
• Provide materials for translation or interpretation
• Use our website (via cookies and analytics)
5. Legal Basis for Processing
We process personal data lawfully under one or more of the following bases:
• Contract: to provide interpreting or translation services you request
• Legal obligation: to comply with tax, accounting, and regulatory requirements
• Legitimate interest: to manage and improve our services
• Consent: where you have agreed to specific uses (e.g. marketing emails)
6. How We Use Your Data
We use personal information to:
• Respond to enquiries and provide quotations
• Deliver interpreting and translation services
• Process invoices and payments
• Maintain service and client records
• Ensure compliance with legal and contractual obligations
• Improve our website and communication
7. Data Sharing
We may share data only when necessary and lawful, for example with:
• Trusted IT service providers and secure hosting systems
• Payment processors for invoicing purposes
• Partner agencies or clients to deliver contracted services
• Legal or regulatory authorities when required by law
All third parties are bound by confidentiality and data protection obligations consistent with UK GDPR.
8. Data Retention
We keep your data only as long as necessary for the purposes collected:
• Client and project records – 6 years
• Financial records – 7 years (for HMRC compliance)
• General correspondence – up to 3 years after project completion
After this time, data is securely deleted or anonymised.
9. Data Security
We implement appropriate measures to protect personal information, including:
• Secure servers and encrypted data storage
• Password-protected systems and restricted access
• Secure data transmission (HTTPS, encryption)
• Regular reviews of data protection controls
10. International Data Transfers
All data is stored and processed in the United Kingdom.
If data is transferred outside the UK (e.g. to secure cloud providers within the EEA), we ensure adequate safeguards such as Standard Contractual Clauses to maintain the same level of protection.
11. Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where processing is based on consent)
To exercise your rights, please contact [email protected].
If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Cookie Policy
12. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience, remember preferences, and provide anonymised analytics data that helps us enhance our services.
13. Types of Cookies We Use
• Essential cookies: Required for the website to function properly (e.g. security and session management).
• Performance cookies: Help us understand how visitors use our website through anonymised statistics (e.g. Google Analytics).
• Functionality cookies: Remember your language or region preferences.
• Analytical cookies: Collect aggregated data to help us improve website performance.
14. Managing Cookies
When you first visit our website, you will be presented with a cookie consent banner. You can accept or reject non-essential cookies at any time.
You can also control cookies through your browser settings by:
• Deleting existing cookies from your device
• Blocking future cookies
• Receiving alerts before new cookies are placed
Please note: disabling cookies may affect website functionality.
15. Google Analytics
We use Google Analytics to analyse anonymous visitor behaviour (such as page views and session duration). This data helps us understand how visitors interact with the site and improve its design and performance.
Google Analytics does not identify individual users, and your IP address is anonymised before being processed.
For more details, visit Google’s privacy policy: https://policies.google.com/privacy.
16. Updates to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
Your continued use of the website following any changes indicates your acceptance of the revised policy.
17. Contact Us
If you have questions about this Privacy & Cookie Policy or how we handle your personal data, please contact:
Email: [email protected]
Website: www.enikotranslates.com
Company Name: Luminary Strategies Ltd t/a Eniko Translates
Company Number: 16209684